Sr Product Delivery Associate-Roadmap

Job Identification: 210545143
Job Category: Product Portfolio & Delivery
Business Unit: Consumer & Community Banking
Locations:  1111 Polaris Pkwy, Columbus, OH, 43240, US 880 Powder Mill Rd, Wilmington, DE, 19803, US 3700 Wiseman Blvd Bldg 1, San Antonio, TX, 78251, US
Job Schedule: Full time
Job Shift: Day

Job Description
Join us in transforming visions into market-ready products, navigating complex challenges, and ensuring smooth product delivery. This role in the dynamic Consumer and Community Banking Service Product Group (SPG) marks a significant step in your career growth and innovation journey. SPG is dedicated to delivering end-to-end service journeys through modernized applications, providing a seamless customer experience across channels and lines of business. Our focus is on delivering effective software solutions for employees servicing JPMC customers, with over 66 million customers serviced and 100,000 employees using our software firm-wide.

As a Senior Product Delivery Associate within the Consumer and Community Banking Operations Service Product Strategy Team, you are entrusted with the responsibility of ensuring the stable and scalable delivery of products. Your role involves collaborating with cross-functional teams, establishing key relationships, and facilitating the continuous delivery of value through our products. This position will provide you with exposure to critical processes within the Service Product Group, focusing on the development of product-wide processes, management of agile backlog and roadmap, and particularly on managing relationships and dependencies across different products.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies related to OKRs, Backlog & Roadmap Management, and Outgoing Dependency Prioritization and Cross-Product Relationships
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated experiences driving projects requiring analytical thinking, attention to detail and problem-solving abilities
• Strong communication skills – both written & verbal – with ability to quickly solve problems and present ideas and results to multiple stakeholders; superior verbal and interpersonal skills
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes

Preferred qualifications, capabilities, and skills

• Experience or aptitude with project management software like Jira, Jira Align, and Confluence
• Data Analysis and reporting experience, ability to review data sets and provide concise and digestible reports for various audience
• Developed knowledge of the product development life cycle
• Comfort with Microsoft suite of tools, especially PowerPoint, Excel, and OneDrive

About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.