Head of Digital Product – Operations

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO.

We’re making new and exciting things – and we could really do with your help.

In the role of Head of Digital Product – Post Purchase at MOO, you will be instrumental in guiding and shaping the overall product strategy and its implementation across various platforms and teams that work closely with our Operations teams.

This role reports into the VP of Product.

The role:
This position is at the forefront of our physical product creation and launch processes, demanding a blend of tactical acumen, operational excellence, and strategic foresight.

You will primarily focus on streamlining product launch processes to grow our print and branded merchandise product range, whilst also enhancing operational workflows to be more efficient and optimising shipping to drive initiatives aimed at reducing costs.

Leadership and Team Management:
* Oversee the product management of four product development teams working across two technology platforms, ensuring seamless product management and operational efficiency.
* Responsible for our new platform’s Order Fulfilment Network and Product Information Management teams, handling product onboarding, coordination with third-party vendors and launches.
* Support the internal manufacturing team responsible for our in-house fulfilment and manufacturing systems evolution.
* Lead the Manufacturing and Shipping (MaSh) team on our existing platform, focusing on cost reduction across postage, labour and materials.
* Create alignment with the eCommerce Head of Product counterpart, working on the customer experience, to create and launch products quickly across various sales channels.

Product Strategy and Execution:
* Accountable for the successful execution of product launches, establishing them as a streamlined and efficient value stream.
* Ensure the integration and alignment of product data via the Product Information Management (PIM) system and our fulfilment network across MOO.
* Drive the transition from legacy to new platforms, facilitating the merge of internal manufacturing and MaSh teams.

Operational Excellence:
* Enhance operational processes and reduce costs, particularly in shipping and product launch procedures.
* Implement in-house and outsourced product development strategies, including drop-shipping of products globally.

Collaboration and Communication:
* Work closely with business teams across MOO to ensure product launches are fast, repeatable, and self-serve.
* Coordinate with other technology teams to align product development with company technology infrastructure and goals.

Goals and Expectations:
* Streamline the product launch process to enhance efficiency and scalability.
* Drive the transition of work from our existing technology to our new platform, optimising team structures and processes along the way
* Achieve significant cost reductions in manufacturing and shipping operations.

About you:
* Proven experience in product management, particularly in a technology-driven ecommerce environment.
* Experience working in a role where your customers are internal.
* Experienced Line manager of other Product Managers, strong leadership skills with the ability to manage and mentor other product managers.
* Deep understanding of operational processes, particularly in manufacturing, shipping, fulfilment or supply chain.
* Experience in managing product launches and operational cost reductions.
* Excellent communication, collaboration and facilitation skills.
* Ability to balance tactical and strategic responsibilities.

What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.

That’s why we offer 23 days’ PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and we’ll cover 100% of your health, dental and vision care premiums. We’ll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we’ll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).

Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO’s processing of it for these purposes.