Position: Product Manager

A Product Manager owns the complete product lifecycle for one or more solutions within the Neon One product portfolio. Drives product initiatives from start to end – from initial research and ideation through product launch and ongoing iteration. Through customer visits and market research, collaborates with cross-functional teams to define and deliver product solutions that solve real world problems and bring value to our customers.


The Exciting Part (Your 80s: 80% of your creative focus):

  • Lead discovery efforts to identify and evaluate opportunities to deliver value to customers through new products and solutions
  • Conduct in person and virtual customer visits (NIHITO) to elicit product feedback and market insights
  • Establish and own the product vision and strategy for one or more product solutions within our product portfolio
  • Proactively gather market, product, and customer insights to shape and iterate product vision and strategy
  • Evangelize product vision, strategy, and roadmap to internal and external stakeholders, ensuring alignment on progress and expectations
  • Manage a prioritized product backlog, balancing market, customer, and technical needs
  • Collect and analyze qualitative and quantitative data in order to drive product prioritization and decision making
  • Define detailed product requirements and scope, in collaboration with product development teams
  • Establish objective product goals with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes
  • Establish value-based pricing for owned products as part of the Neon One Ecosystem

The Expected Part (Your 20s: role responsibilities and opportunities to enhance)

  • Collaborate and align with cross-functional team members to facilitate and ensure organizational readiness for upcoming product solutions
  • Partner with marketing and sales teams to identify the value proposition and properly position products in the marketplace
  • Collaborate with product development teams to assess and create solutions that are valuable, usable, and feasible
  • Partner with service delivery teams to elicit and understand valuable customer insights
  • Collaborate with other Product Managers across the Neon One Ecosystem to deliver the greatest value across the product portfolio

Great to Haves:

  • Knowledge of Agile, Lean, and continuous delivery principles and methodologies
  • Ability to make data driven decisions, as well as decisions based on incomplete or imperfect information
  • Ability to develop business cases to support product decisions (feature selection and prioritization, build/buy/partner)
  • Demonstrated ability to build relationships, motivate others, and build consensus
  • Knowledge of nonprofit fundraising, giving, and donor management
  • Knowledge of nonprofit community foundations and giving days
  • Excellent interpersonal and communication (verbal and written) skills
  • Strong organizational skills and the ability to manage multiple projects in a fast-paced, agile environment
  • Passion to work with mission driven nonprofit organizations
  • Bachelor degree in business administration, computer science, or related field
  • Three years of product management, Agile product owner, or business analyst experience
  • Pragmatic Institute certification preferred

Tagged as: Remote