Product Owner – Case Manager

Full-Time Anywhere Closes: 2024-06-04

When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.

At Young Lives vs Cancer, we help children and young people (0-25) and their families find the strength to face whatever cancer throws at them.  Join us and your skills will make a real difference to the lives of young cancer patients.

About the role

This is an exciting time to join the Technology Team at Young Lives vs Cancer. We are in the process of launching our new organisation strategy this year and a Technology and Data Transformation programme to underpin this. This role plays a key part in ensuring that our Case Management system, data and supporting applications, are well managed and continuously improved and developed to meet the ongoing needs of our crucial service and impact delivery teams and support the delivery of our organisational strategy.

Focus areas for this role are:

  • Managing the vision and ongoing development of the system from requirements identification, product backlog management and delivering the development roadmap
  • Keeping up to date with technology developments so that we maximise the business value from Case Manager, and interfacing applications, now and in the future
  • Ensuring appropriate governance processes are in place to prioritise, agree and manage developments in line with strategic and operational needs
  • Engaging with internal and external stakeholders and suppliers to deliver requirements and functionality
  • Driving the ongoing adoption and use of the system, including development and delivery of guidance, training and best practice use of the system
  • Ensuring that our Case Management and supporting systems architecture is designed to maximise opportunities to deliver our organisational vision and strategy

We would love to hear from you if you have:

  • Experience of product ownership / management within a case management or CRM environment.
  • Solid experience of business analysis approaches ,prioritising requirements, developing a product roadmap and product backlog management
  • A customer focused approach and strong stakeholder management skills, with experience of project management and delivery with cross-functional teams
  • Excellent communication and influencing skills, with ability to negotiate successful outcomes with project team, internal and external stakeholders
  • Ability to identify training needs for systems and work to develop and deliver training approaches, materials and guidance to suit different learning styles
  • Curiosity and love to get to the root of the problem, with the ability to innovate, work under own initiative and be comfortable with continual change

This role is subject to a Basic level Criminal Record Check. In the event of a successful application a Disclosure report will be sought.


Young Lives vs Cancer is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at interview stage with you.

This role is available on a hybrid office / remote working basis (if you are close to one of our offices – Bristol or London) or home-based from anywhere in the UK with some visits to Young Lives vs Cancer workplaces as required to meet the needs of projects. The salary shown is based on a 35 hour full-time equivalent.

Diversity declaration 

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.


We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements.

We will be conducting interviews throughout the duration of the campaign, and may opt to close the vacancy earlier than the current closing date listed.

What we offer 

In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme. To find out more about our benefits package, have a look on our website:

If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

To arrange an informal chat, please contact Aileen Potts, 

Tagged as: Flexible hours, Remote