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22 May 2019

Full-Time Head of Product

The Institute of Customer Service – Posted by instituteofcustomerservice England, United Kingdom

Job Description

Job Title: Head of Product

Directorate: Marketing and Communications

Responsible to: Marketing and Communications Director

Location: London

Salary: £50,000 p/a

Perm/Temp: Permanent

Hours: 9am-5pm Mon-Fri

Purpose of role

• To manage the development, life-cycle management and delivery of new and in-life products and services through the value propositions, and manage the integrated world-class service experience for our Members.

• To develop, deliver and review The Institute’s accreditation, standards and quality frameworks for new and existing products and services, ensuring integrity and consistency of standards is defined and maintained.

• To oversee the management and end-to end delivery of the Institute’s new and in-life product and service portfolio

• To support the Marketing & Communications Team with a range of activities relating to our product portfolio

What we are looking for:

Knowledge

An awareness of modern marketing techniques including campaign management, digital & social channels and lead generation

Skills (essential)

• Planning and project management skills to ensure implementation of effective product plans on time and within budget

• Highly numerate and able to use data to inform strategy and improve product performance

• Accomplished oral and written communications in English to produce concise and impactful business case papers, product copy and promotional material

• Delivers to time and budget in line with project management principles

• Strong commercial acumen

• Excellent stakeholder and supplier management and ability to manager stakeholders including CEO, Director team, Client Development team and suppliers

• IT skills: competent in use of Adobe Creative Cloud and website CMSs & html

• Microsoft competency levels: Advanced Excel & Word, Intermediate Powerpoint

Attitudes (essential)

• High integrity

• Proactive and solution-oriented

Experience

• 8 years’ experience in a Product Development B2B or B2C environment (essential)

• Experience with data collection and analytics (essential)

• Learning & Development experience (desirable)

Education and Professional Qualifications

Educated to degree level (essential)

Minimum GCSE at C or above (or equivalent) in English and Maths (essential)

Note: Occasional evening work and travel to other locations will be necessary

Benefits

We offer a competitive salary and benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK.

For more information and a full job description follow the link at: https://www.instituteofcustomerservice.com/about-us/careers#head-of-product

 

How to Apply

To apply, please email CV and covering letter to: vacancies@icsmail.co.uk

Job Categories: Head of Product Management Jobs. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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